Learn effective strategies within Zenoti to leverage Google, Instagram, and TikTok.
Welcome to Las Vegas, and Innergize 2024: Shape The Next.
Get ready to accelerate business growth, engage and inspire your staff, and exceed client expectations with help from beauty and wellness experts at Innergize. Here’s a schedule preview.
During this interactive training day, learn the best ways to use Zenoti to maximize revenue and further streamline your operations. Here's your open invitation to be elbow to elbow with Zenoti product leaders and experts who will highlight key software features and timesaving tips. Three different tracks cover 18 topics designed to help you optimize Zenoti.
Learn effective strategies within Zenoti to leverage Google, Instagram, and TikTok.
Use self check-ins and check-outs in Kiosk/ZMA, promote card-on-file and touchless payments for a fast and friction-less guest experience.
Explore the unique challenges of online booking for medical spas, as well as creative ways to solve them.
Discover how to use password-less booking, nearby availability, abandoned cart reminders, and waitlist to boost your online conversion rate and secure bookings.
Understand and configure advanced payroll features, including overtime multipliers, payroll plans, final payroll amounts, and myZen.
Use Zenoti's photo management and ePrescription features for sophisticated patient management.
Use this break to explore the dozens of restaurants MGM offers.
Utilize recurring appointments, perpetual appointments, surprise visits, and family booking to keep your guests coming back.
Use segmentation to identify lost and repeat guests and craft targeted marketing campaigns for each group.
Generate steady revenue with memberships while boosting your brand's valuation. Explore multiple membership models and packages.
Delve into utilizing Zenoti to mitigate the risks of chargebacks and friendly fraud, safeguarding your business's profits.
Revitalize guest engagement with Zenoti's targeted segments for those nearing lapse. Activate win-back campaigns with timely reminders and enticing benefits through Zenoti Always campaign.
Implement combos, service add-ons, in-store upsells, and online recommendations to increase average ticket size.
Use feedback management and social media reviews to grow your business.
Your guests don't like to wait. Leverage SmartBot on SMS and Web to instantly respond to guests calls, answer queries, and manage bookings around the clock. Understand how to elevate your guest experience, boost revenue, and engage your guests 24/7.
Enable guests to manage their memberships, use ACH instead of a credit card, set up backup payment methods, and utilize pre-sale/founding memberships with Zenoti's advanced features.
Use holiday-focused promotions to sell gift certificates and gift cards online to drive additional revenue and attract new clients.
Use series packages, quotes and Buy Now/Pay Later to retain customers and increase their lifetime value.
Hear from leaders of top-performing salons, spas, and medspas, as well as beauty and wellness experts and innovators. Session takeaways and networking time will help you co-create the future of the industry – and that of your business.
In this electrifying kickoff, CEO Sudheer Koneru sets the stage for an exhilarating two days, delving into industry benchmarks, groundbreaking innovations, and captivating stories of growth.
From data-driven insights, to leading experts in customer delight, to the wisdom gleaned from the CEOs of exceptional brands, Innergize will ignite your passion, fuel your ambition, and kick off a transformative experience at Innergize 2024.
In a highly competitive, rapidly evolving market, it’s key to focus on the right levers to drive your business growth.
Growth requires informed decisions – not just surface-level insights. During this session, you’ll gain insights into harnessing the power of your data to devise growth strategies for your business.
This keynote will delve into the strategic utilization of multiple data points to gain deeper understanding and uncover hidden opportunities within your business. From customer behavior and market trends to operational metrics and financial indicators, learn how to leverage diverse data sources to inform your growth strategy effectively.
In this enlightening series, we shine a spotlight on visionary founders who have navigated the twists and turns of entrepreneurship with unwavering determination.
Through their compelling stories of growth and resilience, discover the trials they've faced, the lessons they've learned, and the triumphs they've celebrated along the way. Join us as we celebrate the indomitable spirit of entrepreneurship and glean insights from those who have dared to dream, overcome obstacles, and build thriving enterprises from the ground up.
Join Lori Greiner, renowned entrepreneur and "Shark Tank" star, for an inspiring keynote that will empower you to unleash your full potential.
Lori will share her insights on how to grow a little every day, cultivating the mindset and habits that lead to continuous improvement and success. She'll also dive into her experience in identifying the next big ideas in business, offering invaluable tips on recognizing opportunities with the most potential. Whether you're an aspiring entrepreneur or a seasoned professional, this keynote will provide you with the tools and inspiration to make a splash in your journey. Don't miss this chance to learn from one of the best in the business!
Our Deep End finalists pitch their franchising proposals to a team of judges that include John Teza, CEO of Hand & Stone, and David Willis, CEO of European Wax Center, and Paul Hackwell, Partner at TPG Capital. See who sinks and who makes the biggest splash to earn a $50,000 investment and 1:1 coaching with leading franchise experts.
For targeted learning, choose one option per time slot to further explore these themes:
Dive into the pivotal realm of sales growth with a panel discussion tailored for owners ready to advance their service and product sales, boost client numbers, and enhance retention.
This engaging session brings together a cadre of seasoned professionals to share proven strategies for setting and achieving realistic sales objectives that align with both individual ambition and the financial health of the business.
Panelists will cover the art of refining client consultations to maximize sales across services, retail, and gift cards, alongside effective methodologies for tracking and interpreting sales data to gauge performance.
Additionally, the discussion will offer valuable insights into motivating teams through targeted sales goals and leveraging data-driven coaching techniques. Join us to discover how cultivating sales excellence can not only meet but also exceed customer expectations, thereby fueling both morale and the financial robustness of your salon or spa.
Data can be dizzying. Do you know the right levers that will fuel your brand’s growth fastest? Uncover the secrets to identifying and leveraging the most impactful key performance indicators (KPIs) for your business.
This session will dive deep into the art of using benchmarks to determine strategy and measure success, set realistic goals, and drive continuous improvement. Our expert panelists will share their experiences and strategies for selecting the right KPIs, interpreting data effectively, and applying industry benchmarks to stay ahead of the competition.
Learn how to align your metrics with business objectives, track progress accurately, and make data-driven decisions that propel growth.
Whether you're a seasoned executive or new to performance management, this panel will equip you with the knowledge and tools to become a KPI wizard. Join us to master the metrics that matter and transform your business performance.
Effective supply chain management is crucial for maintaining a smooth and profitable operation. In this session, we will explore the best practices for managing inventory that can help your business minimize costs, maximize efficiency, and meet customer demand consistently.
Topics include accurate inventory tracking methods, optimizing stock levels, leveraging technology for real-time inventory insights, and strategies for reducing waste and preventing stockouts. Whether you're a small business owner or a supply chain professional, this session will equip you with actionable insights and tools to enhance your inventory management processes.
Join us to discover how mastering inventory management can lead to better decision-making and a stronger bottom line.
This engaging panel discussion is for salon owners and managers who aspire to revolutionize their recruitment process and attract highly skilled professionals.
This insightful conversation features industry veterans who have mastered the art of recruitment, from refining hiring processes to implementing effective one-on-one recruitment strategies. Learn from their experiences as they share actionable tips on overcoming recruitment challenges, enhancing your salon's appeal to experienced talent, and employing innovative approaches to meet your staffing needs.
Equip yourself with the knowledge to not only navigate the complexities of talent acquisition but to thrive in today's competitive salon industry.
Thinking of franchising? What are the critical considerations for choosing new locations and markets, ensuring your franchise growth is both sustainable and profitable? Our panel of experienced franchisors and industry experts will share their proven methods for market analysis, site selection, and scaling operations.
Learn how to evaluate potential markets, identify prime locations, and avoid common pitfalls in expansion. Discover the importance of adapting your business model to new environments while maintaining brand consistency.
Whether you're planning your first franchise location or looking to grow your existing network, this panel will provide you with the tools and insights needed to expand successfully and strategically. Join us to learn how to make informed decisions and take your franchise to the next level.
As a center manager, juggling staff management, scheduling, marketing, inventory, rooms, equipment, and financials can be overwhelming. Join us for a session where we present the Manager's Success Kit, designed to equip you with the essential knowledge and strategies to make you center more successful and efficient.
In this workshop, our expert panel will demonstrate how to streamline center operations, acquire new guests, ensure a seamless guest experience, attract and retain top talent, and stay on top of metrics to get a comprehensive view of your business performance, ultimately driving your center's success.
Don't miss this opportunity to optimize your center for maximum efficiency and profitability.
This dynamic panel discussion caters to salon and spa owners who aim to solidify their financial groundwork and elevate their business's profitability.
In this essential conversation, industry experts will unravel the complexities of financial management within the beauty industry. Attendees will gain insights into effective management of profit and loss statements, interpreting the critical messages behind financial figures, and crafting budgets that align with both present realities and future ambitions.
The panel will also explore setting financial benchmarks to inform sales and marketing strategies, developing comprehensive four-year cash flow forecasts, and adjusting pricing structures to meet overarching financial goals. Join us to transform your financial acumen and position your salon or spa for sustained success.
How do brands achieve “top-performer” status, with growth topping the 30,000 brands on Zenoti? These industry leaders will share their firsthand experiences, strategies, and insights on how they leveraged our comprehensive toolset to drive remarkable business expansion.
Learn about the innovative ways they've utilized features such as advanced analytics, automated marketing, and appointment scheduling to enhance efficiency, boost customer engagement, and increase profitability.
This session is a unique opportunity to gain practical tips and actionable strategies from those who have mastered the art of growth. Whether you're looking to scale your business or optimize your operations, our Growth Gurus will offer insider tips you’ll find invaluable. Don’t miss out on this chance to learn from the best!
Join this session where our expert panel will show a live demo of myZen, the industry’s first mobile app built exclusively to elevate providers' lives.
Learn how hundreds of businesses have turned 50,000+ providers into super providers by granting them enhanced control over appointments, earnings, and performance—all in one app.
Whether you are planning to improve operations or guest satisfaction, this workshop will demonstrate how myZen streamlines tasks, boosts productivity, and empowers providers to perform at their best. Discover how myZen helps your providers manage appointments effortlessly, create exceptional guest experiences, earn higher tips, and unlock their potential to drive business growth.
In today’s digital age, a powerful social media presence is crucial for achieving business success. Join our panel of social media marketing experts and industry leaders as they delve into the art of creating 5-star social media campaigns.
This engaging discussion will cover best practices for content creation, audience engagement, and leveraging various platforms to boost your brand’s visibility and reputation. Additionally, we will explore strategic pivots a brand can make, such as user-generated campaigns, partnerships with influencers, contests/ giveaways, and collaborations with non-profit organizations. Learn how to utilize analytics for strategic decision-making, implement innovative advertising techniques, and foster authentic connections with your audience. Whether you're a seasoned marketer or just starting out, this panel will provide you with the tools and insights needed to elevate your social media marketing efforts and drive significant business growth. Don’t miss this opportunity to master the social media game and turn your followers into loyal customers.
Discover the secrets behind successful franchise expansion in this panel discussion.
Our panelists will provide invaluable insights into setting up your Franchise Disclosure Document (FDD), safeguarding your brand, and effectively managing franchisees. We’ll share best practices and strategies to navigate the complexities of franchising.
Whether you're considering franchising your business or looking to optimize your existing franchise operations, this panel will equip you with the knowledge and tools to multiply your growth and achieve franchising success.
Join us for an insightful panel discussion on the latest trends and innovations transforming the salon industry.
This dynamic session will bring together top industry experts to explore how creative trendsetting is redefining beauty services. Discover the cutting-edge of trends that are shaping the future of salons. Learn how to stay ahead of the curve, attract a diverse clientele, and create a unique brand identity that sets your salon apart. This discussion will provide valuable insights and inspiration to elevate your salon business. Don't miss out on this opportunity to gain a competitive edge in the ever-evolving world of beauty and wellness.
Make the most of a final day packed with dynamic sessions and expert guidance from leaders in the artificial intelligence space. Learn why AI is key to transforming your business and supercharging growth, and how Zenoti innovations can help you do both.
At the forefront of beauty and wellness, creating lifelong clients is a cornerstone of success. In this session, we will explore how to foster a culture of personalized service and genuine care, much like the legendary approach of The Ritz-Carlton.
You will learn time-tested methodologies to anticipate and fulfill unexpressed client needs, quickly customize interactions, and create lasting impressions that set your brand apart.
Distinctive Topics:
Join us for an inspiring journey into the world of customer delight, where seemingly small ideas ignite massive waves of satisfaction.
Through real-life examples and captivating anecdotes, our panelists unveil how brands have mastered the art of creating unforgettable experiences through thoughtful actions. From personalized touches to unexpected surprises, learn how seemingly modest initiatives have resonated deeply with customers, fostering unwavering loyalty and advocacy. Discover the profound impact of small gestures and uncover strategies to infuse delight into every interaction, leaving a lasting impression on your guests and driving business success.
Join President and COO Neal Singh as he unveils what’s next in Zenoti, including User Experience innovations as well as cutting-edge supply chain and inventory solutions.
Discover how these advancements can streamline operations, enhance your staff’s user experience, and drive efficiency in your business. Don’t miss this opportunity to stay ahead with Zenoti’s latest technological breakthroughs.
In this forward-thinking session, Zenoti CEO Sudheer Koneru outlines how artificial intelligence is revolutionizing the salon, spa, and medspa industries.
The latest AI advancements are already enhancing customer experiences, optimizing operations, and driving innovation. Learn how to leverage AI to stay competitive, personalize services, and anticipate client needs, ensuring your business is at the forefront of this technological evolution – so it doesn’t get left in the past. The future is right now. Don't miss out on understanding and harnessing the power of AI in your business.
Explore the transformative power of AI within the beauty, wellness, and fitness industries.
Our panel of experts will share firsthand experiences of implementing AI technologies to streamline operations and create exceptional guest experiences. From personalized recommendations to predictive scheduling, discover how AI is revolutionizing customer engagement and operational efficiency. Gain valuable insights and practical strategies to leverage AI effectively in your business, driving growth and delighting guests at every touchpoint. Whether you're a seasoned professional or new to AI, this session promises to inspire and inform, unlocking the potential of AI to reshape the future of beauty, wellness, and fitness.
As you did yesterday, choose one option per time slot to further explore these themes:
Iconic brands know how to make their customers feel valued. This session is designed to guide you through the process of creating detailed and insightful customer journey maps that highlight every touchpoint and interaction your customers have with your brand.
Our expert facilitators will lead you through practical exercises to identify customer needs, pain points, and moments of delight. You'll learn how to visualize the customer journey from initial awareness to post-purchase engagement, uncovering opportunities to enhance satisfaction and loyalty.
Whether you're a marketer, owner, or customer experience professional, this workshop will provide you with the tools and techniques to better understand and improve your customers' journeys.
Seasoned salon leaders share their insights and experiences on cultivating effective leadership within the beauty industry.
This discussion is a must-attend for salon owners and managers grappling with leadership development, facing unique leadership challenges, and seeking to establish robust succession planning.
Our panel of experts will delve into successful coaching methodologies, strategies for overcoming leadership obstacles, and the importance of creating a sustainable succession plan. Discover how to empower your leaders, ensure the growth and longevity of your salon, and create a legacy of strong leadership.
Join this interactive session to understand how AI powered HyperConnect transforms the way you engage with your customers.
Zenoti now incorporates HyperConnect, harnessing the power of AI to completely change the way you interact and engage with your customers. With an AI-powered phone that is deeply integrated into Zenoti, learn how you can answer every customer call immediately, and monitor each customer conversation with ease.
Further, stay on top of your customer satisfaction scores as HyperConnect also sends you an alert anytime a conversation goes less than perfectly, letting you keep a constant eye on the quality of your service. Ultimately, it makes your front desk more efficient, and at a lower cost.
Join industry experts who will unravel the secrets to leveraging customer satisfaction as a catalyst for exponential growth.
In this session, our panelists will share their strategies and success stories on how to exceed customer expectations, foster loyalty, and turn satisfied customers into brand ambassadors. Discover innovative approaches to measuring and improving customer satisfaction, from gathering feedback to implementing actionable insights. Learn how to create memorable experiences that resonate with your audience and inspire them to spread the word about your brand.
Unlock the power of customer satisfaction and fuel sustainable growth for your business.
New Zenoti features that work seamlessly within the platform include an AI-powered phone system and the AI assistant, Zeenie, to enhance customer service, marketing, and analytics.
Zeenie provides intuitive help and navigation, powerful marketing tools for personalized campaigns, and actionable business insights. Watch Zeenie in action and learn how brands are using the magic today!
Before and after photos that wow patients and boost conversions - all while saving you time? That's the power of Zenoti's Photo Manager. Join our interactive session designed to elevate your clinical photography.
Our expert panel will lead an insightful presentation, diving deep into advanced Photo Manager features. You'll learn best practices for capturing, comparing, and organizing photos, and discover how to leverage them for impactful patient consultations and captivating social media content.
Witness firsthand how Photo Manager streamlines workflows for both providers and marketing teams. This session caters to everyone, from those new to Photo Manager to seasoned users. We'll equip you to maximize the impact of your before and after photos, empowering your practice to truly shine.
How are forward-thinking businesses harnessing the power of artificial intelligence to accelerate growth and drive innovation? Our panel consists of industry pioneers and AI experts, who will share real-world examples and practical insights into implementing AI solutions for tangible results.
You’ll see them onstage at Hakkasan Monday night: They’re the winners of our international awards for the top salon, spa and medical spa talent. During this tell-all, owners and managers can learn what makes top talent tick.
Get tips on how to motivate the best of the best, including what they’re looking for on the floor, up the ladder, in your culture, and from their leaders.
Learn how to cultivate a team that consistently delivers 5-star service and outstanding results. This discussion will equip you with the tools to build a dedicated and high-performing workforce. Don’t miss this opportunity to learn from the best and elevate your business to new heights through exceptional talent management.
Frustrated with generic marketing that results in low conversion rates and empty chairs? Join industry experts to learn how Zenoti Advanced Marketing has helped many customers achieve a 10X ROI in marketing.
Discover a powerful combination of AI software and a dedicated managed services team that can save you time and grow your revenue with personalized marketing campaigns.
Whether you want to boost guest retention or upgrade your marketing game, this workshop will show you how personalized campaigns and seamless integration with your appointment book can enhance guest retention and optimize slow days. Learn to target slow days with AI-powered promotions, select the right audience with data-driven insights, and engage guests with contextual messages. Don’t miss this chance to gain a competitive edge and boost your revenue in today’s dynamic market.
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