Welcome to Seattle, and Innergize 2025: Shape The Next.
Get ready to accelerate business growth, engage and inspire your staff, and exceed client expectations with help from beauty and wellness experts at Innergize. Here’s a schedule preview.
During this interactive training day, learn the best ways to use Zenoti to maximize revenue and further streamline your operations. Here's your open invitation to be elbow to elbow with Zenoti product leaders and experts who will highlight key software features and timesaving tips.
Learn how Hyperconnect is powering real-time customer engagement and creating stronger, more loyal customer connections. See how AI Receptionist and Reputation Management are redefining client engagement, and get an exclusive look at new Lead Management features designed to accelerate loyalty and growth.
Get an exclusive first look at Zenoti’s reimagined front desk experience built for speed, simplicity, and smarter workflows. From a redesigned appointment book and intuitive booking wizard to an enhanced POS, guest profile, and register management system, every touchpoint has been thoughtfully updated to improve usability and elevate day-to-day operations. See how your front office can work faster, serve better, and deliver a seamless guest experience.
See how we are evolving our Marketing product with AI, advanced vertical-specific capabilities, and a modern, intuitive UI all purpose-built for the beauty and wellness industry. See how these innovations create real business value by improving client engagement and helping your business retain and grow your customer base.
This session explores key strategies to drive sustainable growth in beauty and wellness businesses. We'll cover how digital presence, guest delight, and personalized engagement can attract and retain customers. Learn how to convert interest into income through seamless booking, smart upselling, and proactive re-engagement.
Explore how Zeenie empowers you to take faster actions, save valuable time, enhance every guest touchpoint, and deliver measurable business results. See why driving Zeenie adoption is the smartest move for operational excellence and client satisfaction.
Online bookings and gift cards are two of the simplest ways to drive growth, especially during high-demand seasons. In this session, discover how a seamless booking experience turns digital visitors into paying guests, and how gift cards bring in new customers while increasing spend. You’ll also get tips on running effective promotions, boosting online conversions, and making every click count.
Explore how our latest innovations in Photo Manager from intelligent photo sequencing to new body guidelines and intuitive workflows are transforming client documentation. We will also cover why ePrescribe is essential to streamlining prescriptions, improving patient safety, and driving compliance.
This session explores how memberships, packages, and loyalty programs can drive sustainable growth by increasing customer retention and spend. We'll showcase proven strategies that turn one-time guests into loyal regulars. Learn how to boost recurring revenue with memberships, encourage repeat visits through bundled services, and deepen engagement using reward-based loyalty systems.
Reimagine employee management with a single, integrated platform that covers payroll, tips, benefits, tax compliance, and more. From unlimited payroll runs to next-day deposits and seamless tax filings across all 50 states discover how you can save time, reduce costs, and empower your staff.
Step into the future with Zenoti’s latest AI-powered innovations, born from our internal Hackathon. This session showcases experimental ideas that are already driving real business value, like intelligent campaign advisors that improve POS conversions, AI-generated sentiment clouds to boost customer engagement, and smart automation tools that save time and resources. See how we are transforming operational efficiency into measurable growth, helping businesses run smarter, grow faster, and deliver better experiences every day.
This session focuses on how an integrated communication suite SMS, voice lines, email, and messaging that can elevate customer engagement. Learn how to connect with clients at the right time through their preferred channels. Discover strategies to reduce no-shows, boost rebookings, and drive loyalty.
Kick off your Seattle evening with a casual yet vibrant networking reception at Innergize 2025! From 5-6pm on Sunday, grab a glass of wine or beer, savor delicious snacks, and mingle with fellow attendees in a relaxed atmosphere. Whether you’re swapping stories, making new connections, or just unwinding after a full day, this happy hour is the perfect prelude to your night out in the city. Don’t miss this chance to mix, mingle, and make memories!
Hear from leaders of top-performing salons, spas, and medspas, as well as beauty and wellness experts and innovators. Session takeaways and networking time will help you co-create the future of the industry – and that of your business.
Join Sudheer Koneru, CEO of Zenoti, as he kicks off Innergize 2025 with a forward-thinking keynote filled with inspiration and innovation. Discover cutting-edge benchmarks, emerging trends, and breakthrough opportunities shaping the wellness and beauty sector.
With fresh insights and success stories, Sudheer will reveal how top brands use data-driven strategies to create unforgettable experiences and achieve exceptional growth. This opening session will set the tone for two days of transformation, connection, and actionable ideas to fuel your success in 2025 and beyond.
Discover the secrets to scaling success in an ever-changing marketplace with David Mortensen, CEO of Self Esteem Brands, the powerhouse behind Anytime Fitness and Waxing the City. In this dynamic keynote, Anytime Growth, All the Time, David will share the innovative strategies, tested principles, and bold decisions that have fueled explosive growth for these leading franchises.
From rethinking convenience in the fitness industry to revolutionizing self-care services, David will reveal how these brands have harnessed adaptability, consumer insights, and franchisee empowerment to stay ahead of the curve. Attendees will gain actionable advice on building scalable systems, fostering a culture of innovation, and navigating new consumer behaviors to drive success in their own ventures.
Whether you're an entrepreneur, franchise owner, or business leader, this keynote is your blueprint for transforming challenges into growth opportunities. Join David Mortensen to learn how to achieve extraordinary results—anytime, all the time.
Based on the phenomenal success of his international best-selling book, The Fred Factor, Mark has become the leading expert on how to turn ordinary into extraordinary.
In a world where customer service can often feel mundane and lackluster, it’s time to revolutionize the way we engage with customers, colleagues, and vendors. In this dynamic keynote, Mark equips businesses with the tools and strategies to elevate their customer service experience from ordinary to extraordinary.
Learn how to empower your teams to deliver exceptional service, shifting their mindsets and personalizing with impact.
What’s the secret to building a brand customers can’t stop raving about? Discover how leading salons, spas, medical spas, and fitness brands are making it happen at The Love Connection.
Join a panel of innovative industry owners and trailblazers as they share firsthand how fostering authentic customer relationships is driving revenue and fueling rapid growth. From creating memorable experiences to building customer loyalty that goes beyond transactions, you’ll walk away with actionable insights to ignite passion for your brand and take your business to the next level.
Get ready for the ultimate test of vision and strategy at Innergize 2025. "Deep End" finalists will pitch their bold, growth-focused proposals to a distinguished panel of industry-leading judges.
This high-stakes competition showcases innovative strategies for scaling businesses, with contestants vying for a $50,000 investment and exclusive 1:1 coaching with leading growth strategists. Watch as rising stars make their case and compete for the opportunity to take their business to the next level. Who will rise to the challenge, and who will make the biggest splash? Don’t miss this thrilling session!
Discover how luxury brands can not only survive but thrive in a budget-focused economy. This dynamic panel will uncover proven strategies to retain loyal customers and drive growth despite economic challenges, offering actionable insights for salons, spas, medspas, and fitness businesses. Join us to gain expert advice, network with industry leaders, and position your business for long-term success in these rapidly changing times.
Dive into the secret sauce behind creating brands that customers cherish and can’t stop talking about. This panel will explore innovative strategies to drive growth, boost referrals, retain loyal customers, and inspire rich engagement. Learn how stellar reviews and emotional connections translate into lasting brand loyalty and increased revenue. Don’t just attract customers; make them love your brand for life.
Join industry icon Van Council as he dives into the art of exceptional service. This dynamic discussion explores what it takes to create unforgettable customer experiences, ensuring clients return time and time again. From mastering personalized touches to building a culture of excellence within your team, this session is packed with actionable insights and proven strategies that can elevate your business to new heights.
This session will challenge you to think differently about standing out in a crowded marketplace. Just like a purple cow would capture attention in a field of ordinary cows, delivering remarkable service and creating unforgettable experiences can set your business apart. Learn how to identify what makes your brand unique and leverage it to delight your clients and build lasting loyalty.
Whether you’re a business owner or team leader, this is your opportunity to learn from one of the most respected voices in the industry. Prepare to be inspired, motivated, and equipped with tools to redefine your approach to service.
Your space is more than just a place where customers visit; it’s a reflection of your brand, your values, and your commitment to creating exceptional experiences. Whether you run a trendy salon, a calming spa, a cutting-edge medspa, or a dynamic fitness studio, intentional space design can revolutionize the way your clients experience your business and drive significant growth.
Learn how curated design choices can elevate your space from functional to unforgettable. Understand the importance of planning and aligning every design detail with your brand experience. Discover how lighting, sound, scents, textures, and even taste can play pivotal roles in building customer loyalty and making your business a standout destination. See how thoughtful environment planning has a direct impact on client retention, brand perception, upsell opportunities, and word-of-mouth marketing that sets your business apart.
What if we told you that your data holds the key to redefining service excellence? Join our expert panel as we explore how businesses can leverage AI to interpret complex data and turn insights into impactful action. Discover how to unlock hidden opportunities, empower your teams, and foster a service-driven culture that stands out in a competitive landscape.
Packed with actionable takeaways, this discussion will show you how to work smarter, not harder, by letting AI handle the heavy lifting, so you can confidently make data-backed decisions that elevate both customer satisfaction and organizational performance.
Whether you're building a single powerhouse location, a regional brand, or dreaming of national expansion; this experienced panel of franchise leaders will reveal the systems, strategies, and mindset it takes to grow—franchise or not. Learn how the best in the business streamline operations, build winning teams, and create scalable guest experiences. Plus, we’ll explore how and when to take the leap into franchising if you're curious about that path. If you're serious about shaping your next stage of growth, don’t miss this session.
Make the most of a final day packed with dynamic sessions and expert guidance from leaders in the artificial intelligence space. Learn why AI is key to transforming your business and supercharging growth, and how Zenoti innovations can help you do both.
Step into a space of awe, reverence, and wonder with visionary filmmaker Louie Schwartzberg as he takes you on a breathtaking visual and emotional journey about the profound power of gratitude. Known for his stunning time-lapse cinematography, Louie invites us to slow down and truly observe the beauty of nature's wisdom surrounding us — from a single drop of dew on a petal to the awe-inspiring rising of the sun.
Discover the future of AI-driven innovation with Zenoti! Join Neal, Anand, Dheeraj and Wes as they unveil groundbreaking advancements designed to elevate your business.
This power-packed session will spotlight Zenoti’s latest innovations, including AI-driven marketing and lead generation tools to supercharge customer acquisition. Experience next-level customer loyalty with the evolution of Hyperconnect and explore AI-powered interactions like our voice receptionist and intelligent bot demo, designed to improve efficiency and streamline operations. Plus, get an exclusive glimpse into our groundbreaking "AI is the new UI" initiatives, redefining user experience and transforming workflows to deliver measurable results for your business.
Stay ahead of the curve with exclusive insights into what’s next for Zenoti—and don’t miss this chance to harness the power of AI to unlock your business’s full potential.
Join a dynamic panel of trailblazing businesses who have harnessed the power of AI to achieve remarkable success. "Achieving GrAItness" showcases real-world stories of innovation, efficiency, and growth made possible through AI adoption.
Hear from industry leaders as they share actionable insights into integrating AI technologies to transform operations, enhance customer experiences, and unlock new opportunities. This engaging session is your chance to learn from those who’ve done it and uncover strategies to harness AI's full potential for your brand. Don't miss this opportunity to explore what’s possible as you chart your path toward AI-powered greatness.
Close Innergize 2025 with a dynamic and inspiring session led by Neal Singh, President and COO of Zenoti. This thought-provoking finale synthesizes the event’s most impactful insights, empowering you to translate them into real-world actions that drive success.
Neal will connect the dots between emerging trends and tangible strategies, offering a clear roadmap for navigating the challenges and opportunities of tomorrow’s marketplace. With a focus on innovation, customer engagement, and growth potential, this closing session will motivate you to harness what you’ve learned and lead your business into a brighter future.
Leave fueled with confidence, a renewed vision, and a plan to turn insights into impactful results. This is not just the conclusion of Innergize 2025—it's the beginning of your next transformation.
Ever wondered what makes fitness memberships so successful? Join us as we unlock lessons from the fitness industry, where memberships have been mastered for decades. Discover proven strategies and best practices that salons, spas, and medical spas can adapt to drive loyalty and recurring revenue. Learn how to innovate, enhance customer engagement, and grow your business by adopting time-tested principles from the fitness world.
Transform the way you manage inventory with the power of AI. Whether you're juggling multiple locations or trying to streamline operations, this panel will introduce you to cutting-edge strategies to simplify inventory management and supercharge profitability. Learn from top industry retailers on best practices to boost sales, reduce waste, and elevate your bottom line. Say goodbye to inventory headaches and hello to smarter, more efficient management. Simplify it all and energize your business today!
What if you could boost revenue without adding a single square foot to your business? Join our expert panel as we explore how salons, spas, medspas, and fitness businesses are redefining growth within the same four walls. Discover actionable strategies that maintain exceptional guest experiences while driving profitability. Whether it’s through smarter scheduling, innovative services, or optimized operations, this session will leave you inspired to unlock the full potential of your current space.
What's the difference between "good" and "great"? Empower Your Front Desk Team: Arm your front desk with the essential skills to seamlessly convert callers into engaged, paying clients, driving more appointments and revenue. The aesthetics client is smart, savvy, educated, and has a lot of choices when choosing one practice over another. To make sure they choose yours, Terri developed a comprehensive, strategic sales training program combining her wealth of experience managing and training peak performance front desk and sales teams with her real-world, proven, strategic model (that has grown plastic surgery and medspas up to 2800 percent)!
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