Innergize 2025: The Schedule

Welcome to Seattle, and Innergize 2025: Shape The Next.

Get ready to accelerate business growth, engage and inspire your staff, and exceed client expectations with help from beauty and wellness experts at Innergize. Here’s a schedule preview.

Day 0 | Sunday, September 14

During this interactive training day, learn the best ways to use Zenoti to maximize revenue and further streamline your operations. Here's your open invitation to be elbow to elbow with Zenoti product leaders and experts who will highlight key software features and timesaving tips.

05:00 PM - 06:00 PM

1 Hour

Sip, Snack & Spark Connections

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Kick off your Seattle evening with a casual yet vibrant networking reception at Innergize 2025! From 5-6pm on Sunday, grab a glass of wine or beer, savor delicious snacks, and mingle with fellow attendees in a relaxed atmosphere. Whether you’re swapping stories, making new connections, or just unwinding after a full day, this happy hour is the perfect prelude to your night out in the city. Don’t miss this chance to mix, mingle, and make memories!

Sip, Snack & Spark Connections

Zenoti Workshops

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Day 1 | Monday, September 15

Hear from leaders of top-performing salons, spas, and medspas, as well as beauty and wellness experts and innovators. Session takeaways and networking time will help you co-create the future of the industry – and that of your business.

08:30 AM - 09:00 AM

30 Minutes

Zenoti Insights Unveiled: Trends Shaping Tomorrow's Success

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Join Sudheer Koneru, CEO of Zenoti, as he kicks off Innergize 2025 with a forward-thinking keynote filled with inspiration and innovation. Discover cutting-edge benchmarks, emerging trends, and breakthrough opportunities shaping the wellness and beauty sector.

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With fresh insights and success stories, Sudheer will reveal how top brands use data-driven strategies to create unforgettable experiences and achieve exceptional growth. This opening session will set the tone for two days of transformation, connection, and actionable ideas to fuel your success in 2025 and beyond.

With fresh insights and success stories, Sudheer will reveal how top brands use data-driven strategies to create unforgettable experiences and achieve exceptional growth. This opening session will set the tone for two days of transformation, connection, and actionable ideas to fuel your success in 2025 and beyond.

09:00 AM - 09:30 AM

30 Minutes

Anytime Growth, All the Time

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Discover the secrets to scaling success in an ever-changing marketplace with David Mortensen, CEO of Self Esteem Brands, the powerhouse behind Anytime Fitness and Waxing the City. In this dynamic keynote, Anytime Growth, All the Time, David will share the innovative strategies, tested principles, and bold decisions that have fueled explosive growth for these leading franchises.

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From rethinking convenience in the fitness industry to revolutionizing self-care services, David will reveal how these brands have harnessed adaptability, consumer insights, and franchisee empowerment to stay ahead of the curve. Attendees will gain actionable advice on building scalable systems, fostering a culture of innovation, and navigating new consumer behaviors to drive success in their own ventures.

Whether you're an entrepreneur, franchise owner, or business leader, this keynote is your blueprint for transforming challenges into growth opportunities. Join David Mortensen to learn how to achieve extraordinary results—anytime, all the time.

From rethinking convenience in the fitness industry to revolutionizing self-care services, David will reveal how these brands have harnessed adaptability, consumer insights, and franchisee empowerment to stay ahead of the curve. Attendees will gain actionable advice on building scalable systems, fostering a culture of innovation, and navigating new consumer behaviors to drive success in their own ventures.

Whether you're an entrepreneur, franchise owner, or business leader, this keynote is your blueprint for transforming challenges into growth opportunities. Join David Mortensen to learn how to achieve extraordinary results—anytime, all the time.

09:30 AM - 10:10 AM

40 Minutes

Extraordinary Performance: Little Everyday Actions that Create Remarkable Outcomes

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Mark Sanborn

Elevate your customer experience and team performance to a whole new level. Within the highly competitive world of salons, spas, medspas, and fitness businesses, standing out requires more than great service—it demands creating extraordinary experiences that clients remember and recommend.

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This engaging program, inspired by the international best-seller The Fred Factor by Mark Sanborn, reveals the mindset, strategies, and actionable tools you need to transform ordinary service into something truly extraordinary. Through cultivating enthusiasm, fostering purpose, and building accountability in your teams, you’ll discover how to create an unmatched client experience that drives loyalty and growth.

Mark’s keynote aligns directly with the needs of businesses just like yours, providing clear, practical steps to ignite your team’s passion for excellence and reflect that energy onto every client interaction. Learn how to go beyond the status quo, elevate every touchpoint with clients, and build a thriving business where exceptional service sets you apart in today’s crowded marketplace.

This engaging program, inspired by the international best-seller The Fred Factor by Mark Sanborn, reveals the mindset, strategies, and actionable tools you need to transform ordinary service into something truly extraordinary. Through cultivating enthusiasm, fostering purpose, and building accountability in your teams, you’ll discover how to create an unmatched client experience that drives loyalty and growth.

Mark’s keynote aligns directly with the needs of businesses just like yours, providing clear, practical steps to ignite your team’s passion for excellence and reflect that energy onto every client interaction. Learn how to go beyond the status quo, elevate every touchpoint with clients, and build a thriving business where exceptional service sets you apart in today’s crowded marketplace.

10:40 AM - 11:25 AM

45 Minutes

When Crazy Pays: Bold Ideas that Fuel Revenue Growth

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Think innovation means playing it safe? Think again. This panel dives into extraordinary, real-world examples of businesses that took bold, unconventional approaches—and won big. Featuring stories of daring strategies driven by customer passion and creative thinking, "When Crazy Pays" will inspire you to push boundaries and reimagine what’s possible for your business.

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Discover how following daring ideas led to remarkable growth, and learn practical insights to apply in your own organization. Don’t just dream big—ask yourself if your dreams are crazy enough, and get ready to turn them into your next success story.

Discover how following daring ideas led to remarkable growth, and learn practical insights to apply in your own organization. Don’t just dream big—ask yourself if your dreams are crazy enough, and get ready to turn them into your next success story.

11:30 AM - 12:30 PM

1 Hour

Deep End: Diving into Innovation

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Get ready for the ultimate test of vision and strategy at Innergize 2025. "Deep End" finalists will pitch their bold, growth-focused proposals to a distinguished panel of industry-leading judges.

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This high-stakes competition showcases innovative strategies for scaling businesses, with contestants vying for a $50,000 investment and exclusive 1:1 coaching with leading growth strategists. Watch as rising stars make their case and compete for the opportunity to take their business to the next level. Who will rise to the challenge, and who will make the biggest splash? Don’t miss this thrilling session!

This high-stakes competition showcases innovative strategies for scaling businesses, with contestants vying for a $50,000 investment and exclusive 1:1 coaching with leading growth strategists. Watch as rising stars make their case and compete for the opportunity to take their business to the next level. Who will rise to the challenge, and who will make the biggest splash? Don’t miss this thrilling session!

Afternoon Breakout Sessions

For targeted learning, choose one option per time slot to further explore these themes:  

  1. Accelerate business growth
  2. Artificial Intelligence
  3. Delivering Delight

01:30 PM - 02:15 PM

45 Minutes

Room 1 - The Pinnacle

Elevating Sales Mastery in Beauty & Wellness: A Roadmap to Growth

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Terri Ross, Terri Ross Consulting; Jennifer Lane, Oasis Face Bar; Kyle Jones, iCRYO; Victor Snyders, Skin Renewal

Dive into the pivotal realm of sales growth with a panel discussion tailored for owners ready to advance their service and product sales, boost client numbers, and enhance retention.

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This engaging session brings together a cadre of seasoned professionals to share proven strategies for setting and achieving realistic sales objectives that align with both individual ambition and the financial health of the business.  

Panelists will cover the art of refining client consultations to maximize sales across services, retail, and gift cards, alongside effective methodologies for tracking and interpreting sales data to gauge performance.  

Additionally, the discussion will offer valuable insights into motivating teams through targeted sales goals and leveraging data-driven coaching techniques. Join us to discover how cultivating sales excellence can not only meet but also exceed customer expectations, thereby fueling both morale and financial robustness.

This engaging session brings together a cadre of seasoned professionals to share proven strategies for setting and achieving realistic sales objectives that align with both individual ambition and the financial health of the business.  

Panelists will cover the art of refining client consultations to maximize sales across services, retail, and gift cards, alongside effective methodologies for tracking and interpreting sales data to gauge performance.  

Additionally, the discussion will offer valuable insights into motivating teams through targeted sales goals and leveraging data-driven coaching techniques. Join us to discover how cultivating sales excellence can not only meet but also exceed customer expectations, thereby fueling both morale and financial robustness.

01:30 PM - 02:15 PM

45 Minutes

Room 3 - Futura

KPI Wizards: Mastering the Right Metrics Using Benchmarks

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Manish Goomar, Options Medical Weight Loss; Ray Spear, Modern Male Barbershop; Tammi Furce, MGM Resorts International; John Davi, Regis Corporation

Data can be dizzying. Do you know the right levers that will fuel your brand’s growth fastest? Uncover the secrets to identifying and leveraging the most impactful key performance indicators (KPIs) for your business.

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This session will dive deep into the art of using benchmarks to determine strategy and measure success, set realistic goals, and drive continuous improvement. Our expert panelists will share their experiences and strategies for selecting the right KPIs, interpreting data effectively, and applying industry benchmarks to stay ahead of the competition.  

Learn how to align your metrics with business objectives, track progress accurately, and make data-driven decisions that propel growth.  

Whether you're a seasoned executive or new to performance management, this panel will equip you with the knowledge and tools to become a KPI wizard. Join us to master the metrics that matter and transform your business performance.

This session will dive deep into the art of using benchmarks to determine strategy and measure success, set realistic goals, and drive continuous improvement. Our expert panelists will share their experiences and strategies for selecting the right KPIs, interpreting data effectively, and applying industry benchmarks to stay ahead of the competition.  

Learn how to align your metrics with business objectives, track progress accurately, and make data-driven decisions that propel growth.  

Whether you're a seasoned executive or new to performance management, this panel will equip you with the knowledge and tools to become a KPI wizard. Join us to master the metrics that matter and transform your business performance.

01:30 PM - 02:15 PM

45 Minutes

Room 2 - Innovation Hall

Snap & Shine: Mastering Photo Manager

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Julie Acarregui, PURE Medical Spa; Anthony Moschitto, DermaTouch RN

Before-and-after photos that wow patients and boost conversions – all while saving you time? That's the power of Zenoti Photo Manager. Join our interactive session designed to elevate your clinical photography.

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Our expert panel will lead an insightful presentation, diving deep into advanced Photo Manager features. You'll learn best practices for capturing, comparing, and organizing photos, and discover how to leverage them for impactful patient consultations and captivating social media content.

Witness firsthand how Photo Manager streamlines workflows for both providers and marketing teams. This session caters to everyone, from those new to Photo Manager to seasoned users. We'll equip you to maximize the impact of your before-and-after photos, empowering your practice to truly shine.

Our expert panel will lead an insightful presentation, diving deep into advanced Photo Manager features. You'll learn best practices for capturing, comparing, and organizing photos, and discover how to leverage them for impactful patient consultations and captivating social media content.

Witness firsthand how Photo Manager streamlines workflows for both providers and marketing teams. This session caters to everyone, from those new to Photo Manager to seasoned users. We'll equip you to maximize the impact of your before-and-after photos, empowering your practice to truly shine.

02:15 PM - 02:30 PM

15 Minutes

Break

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02:30 PM - 03:15 PM

45 Minutes

Room 1 - The Pinnacle

Mastering Financials: Strategies for Prosperity in Salons and Spas

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Brittany Slater, OrangeTwist; Felicia Janovich, LIVE Hydration Spa; Allison Adams, Icebox Cryotherapy Studios

This dynamic panel discussion caters to salon and spa owners who aim to solidify their financial groundwork and elevate their business's profitability.

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In this essential conversation, industry experts will unravel the complexities of financial management within the beauty industry. Attendees will gain insights into effective management of profit and loss statements, interpreting the critical messages behind financial figures, and crafting budgets that align with both present realities and future ambitions.  

The panel will also explore setting financial benchmarks to inform sales and marketing strategies, developing comprehensive four-year cash flow forecasts, and adjusting pricing structures to meet overarching financial goals. Join us to transform your financial acumen and position your salon or spa for sustained success.

In this essential conversation, industry experts will unravel the complexities of financial management within the beauty industry. Attendees will gain insights into effective management of profit and loss statements, interpreting the critical messages behind financial figures, and crafting budgets that align with both present realities and future ambitions.  

The panel will also explore setting financial benchmarks to inform sales and marketing strategies, developing comprehensive four-year cash flow forecasts, and adjusting pricing structures to meet overarching financial goals. Join us to transform your financial acumen and position your salon or spa for sustained success.

02:30 PM - 03:15 PM

45 Minutes

Room 3 - Futura

Where Next? How to Expand – Right

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Timothy Lemieux, Hair Cuttery; Eric Casaburi, Serotonin Anti-Aging & Retro Fitness; Nicole Chiaramonte, Advanced MedAesthetic Partners

Thinking of franchising? What are the critical considerations for choosing new locations and markets, ensuring your franchise growth is both sustainable and profitable? Our panel of experienced franchisors and industry experts will share their proven methods for market analysis, site selection, and scaling operations.

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Learn how to evaluate potential markets, identify prime locations, and avoid common pitfalls in expansion. Discover the importance of adapting your business model to new environments while maintaining brand consistency.  

Whether you're planning your first franchise location or looking to grow your existing network, this panel will provide you with the tools and insights needed to expand successfully and strategically. Join us to learn how to make informed decisions and take your franchise to the next level.

Learn how to evaluate potential markets, identify prime locations, and avoid common pitfalls in expansion. Discover the importance of adapting your business model to new environments while maintaining brand consistency.  

Whether you're planning your first franchise location or looking to grow your existing network, this panel will provide you with the tools and insights needed to expand successfully and strategically. Join us to learn how to make informed decisions and take your franchise to the next level.

02:30 PM - 03:15 PM

45 Minutes

Room 2 - Innovation Hall

Manager's Success Kit: Streamlining Operations, Mastering Insights, and Driving Growth

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Amber Campbell, Tricoci Salon & Spa; Shalene Smith, Lunatic Fringe Salon; Jennifer Coke, Morgan Ford Spas

As a center manager, juggling staff management, scheduling, marketing, inventory, rooms, equipment, and financials can be overwhelming. Join us for a session where we present the Manager's Success Kit, designed to equip you with the essential knowledge and strategies to make your center more successful and efficient.

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In this workshop, our expert panel will demonstrate how to streamline center operations, acquire new guests, ensure a seamless guest experience, attract and retain top talent, and stay on top of metrics to get a comprehensive view of your business performance, ultimately driving your center's success.

Don't miss this opportunity to optimize your center for maximum efficiency and profitability.

In this workshop, our expert panel will demonstrate how to streamline center operations, acquire new guests, ensure a seamless guest experience, attract and retain top talent, and stay on top of metrics to get a comprehensive view of your business performance, ultimately driving your center's success.

Don't miss this opportunity to optimize your center for maximum efficiency and profitability.

03:15 PM - 03:45 PM

30 Minutes

Break & Refreshments

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03:45 PM - 04:30 PM

45 Minutes

Room 1 - The Pinnacle

Transforming Talent Acquisition: Strategies for Success

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Lauren Vesler & Manda Mason, The W Nail Bar; Aaron Meyers, Hammer & Nails

This engaging panel discussion is for beauty and wellness business owners and managers who aspire to revolutionize their recruitment process and attract highly skilled professionals.

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This insightful conversation features industry veterans who have mastered the art of recruitment, from refining hiring processes to implementing effective one-on-one recruitment strategies. Learn from their experiences as they share actionable tips on overcoming recruitment challenges, enhancing your business's appeal to experienced talent, and employing innovative approaches to meet your staffing needs.  

Equip yourself with the knowledge to not only navigate the complexities of talent acquisition but to thrive in today's competitive beauty and wellness industry.

This insightful conversation features industry veterans who have mastered the art of recruitment, from refining hiring processes to implementing effective one-on-one recruitment strategies. Learn from their experiences as they share actionable tips on overcoming recruitment challenges, enhancing your business's appeal to experienced talent, and employing innovative approaches to meet your staffing needs.  

Equip yourself with the knowledge to not only navigate the complexities of talent acquisition but to thrive in today's competitive beauty and wellness industry.

03:45 PM - 04:30 PM

45 Minutes

Room 3 - Futura

Using Growth Features for Success

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Troy Rinehardt, Men's Hair Co.; Justin Lehman, Jean Madeline Inc.; Lance Keeney, Boss Gal Beauty Bar

How do brands achieve “top-performer” status, with growth, topping the 30,000 brands on Zenoti? These industry leaders will share their firsthand experiences, strategies, and insights on how they leveraged our comprehensive toolset to drive remarkable business expansion.

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Learn about the innovative ways they've utilized features such as advanced analytics, automated marketing, and appointment scheduling to enhance efficiency, boost customer engagement, and increase profitability.  

This session is a unique opportunity to gain practical tips and actionable strategies from those who have mastered the art of growth. Whether you're looking to scale your business or optimize your operations, our growth gurus will offer insider tips you’ll find invaluable. Don’t miss out on this chance to learn from the best!

Learn about the innovative ways they've utilized features such as advanced analytics, automated marketing, and appointment scheduling to enhance efficiency, boost customer engagement, and increase profitability.  

This session is a unique opportunity to gain practical tips and actionable strategies from those who have mastered the art of growth. Whether you're looking to scale your business or optimize your operations, our growth gurus will offer insider tips you’ll find invaluable. Don’t miss out on this chance to learn from the best!

03:45 PM - 04:30 PM

45 Minutes

Room 2 - Innovation Hall

myZen: Empower Your Providers and Turbocharge Your Business Growth

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Lester Terry, Crisp Cuts Styles & Barbershop; Catherine Larouche, Fuzz Wax Bar; AnneMarie Krainich, Ottalaus Salon

Join this session where our expert panel will give you a live demo of myZen, the industry’s first mobile app built exclusively to elevate providers' lives.

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Learn how hundreds of businesses have turned 50,000+ providers into super providers by granting them enhanced control over appointments, earnings, and performance – all in one app.

Whether you are planning to improve operations or guest satisfaction, this workshop will demonstrate how myZen streamlines tasks, boosts productivity, and empowers providers to perform at their best. Discover how myZen helps your providers manage appointments effortlessly, create exceptional guest experiences, earn higher tips, and unlock their potential to drive business growth.

Learn how hundreds of businesses have turned 50,000+ providers into super providers by granting them enhanced control over appointments, earnings, and performance – all in one app.

Whether you are planning to improve operations or guest satisfaction, this workshop will demonstrate how myZen streamlines tasks, boosts productivity, and empowers providers to perform at their best. Discover how myZen helps your providers manage appointments effortlessly, create exceptional guest experiences, earn higher tips, and unlock their potential to drive business growth.

04:30 PM - 04:45 PM

15 Minutes

Break

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04:45 PM - 05:30 PM

45 Minutes

Room 1 - The Pinnacle

Social Media Mastery: Crafting 5-Star Marketing Strategies

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Adam Arnette, Removery; Jonathan Millet, Townhouse; Samael Tejada - Liquivida

In today’s digital age, a powerful social media presence is crucial for achieving business success. Join our panel of social media marketing experts and industry leaders as they delve into the art of creating five-star social media campaigns.

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This engaging discussion will cover best practices for content creation, audience engagement, and leveraging various platforms to boost your brand’s visibility and reputation. Additionally, we will explore strategic pivots a brand can make, such as user-generated campaigns, partnerships with influencers, contests and giveaways, and collaborations with non-profit organizations. Learn how to utilize analytics for strategic decision-making, implement innovative advertising techniques, and foster authentic connections with your audience.

Whether you're a seasoned marketer or just starting out, this panel will provide you with the tools and insights needed to elevate your social media marketing efforts and drive significant business growth. Don’t miss this opportunity to master the social media game and turn your followers into loyal customers.

This engaging discussion will cover best practices for content creation, audience engagement, and leveraging various platforms to boost your brand’s visibility and reputation. Additionally, we will explore strategic pivots a brand can make, such as user-generated campaigns, partnerships with influencers, contests and giveaways, and collaborations with non-profit organizations. Learn how to utilize analytics for strategic decision-making, implement innovative advertising techniques, and foster authentic connections with your audience.

Whether you're a seasoned marketer or just starting out, this panel will provide you with the tools and insights needed to elevate your social media marketing efforts and drive significant business growth. Don’t miss this opportunity to master the social media game and turn your followers into loyal customers.

04:45 PM - 05:30 PM

45 Minutes

Room 2 - Innovation Hall

Sneak Peek: NEW P&L Benchmark Study by Qnity

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Tom Kuhn, Qnity; Susan Haise, Edgeless Beauty Group

Get an exclusive first look at groundbreaking findings from the new profit-and-loss study by Qnity, the leading authority on financial success in the professional beauty industry.

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Dive into powerful data-driven P&L benchmarks, uncover insights from past studies on multi-location success, and explore actionable strategies for boosting profitability. If you're passionate about driving your business forward with clear financial metrics, this is a session you won’t want to miss!

Dive into powerful data-driven P&L benchmarks, uncover insights from past studies on multi-location success, and explore actionable strategies for boosting profitability. If you're passionate about driving your business forward with clear financial metrics, this is a session you won’t want to miss!

04:45 PM - 05:30 PM

45 Minutes

Room 3 - Futura

The Franchise Phenomenon: Your Growth Multiplier

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David Crisalli, former CEO of Massage Envy; Jeff Wolf, Quarles & Brady LLP

Discover the secrets behind successful franchise expansion in this panel discussion.

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Our panelists will provide invaluable insights into setting up your Franchise Disclosure Document (FDD), safeguarding your brand, and effectively managing franchisees. We’ll share best practices and strategies to navigate the complexities of franchising.  

Whether you're considering franchising your business or looking to optimize your existing franchise operations, this panel will equip you with the knowledge and tools to multiply your growth and achieve franchising success.

Our panelists will provide invaluable insights into setting up your Franchise Disclosure Document (FDD), safeguarding your brand, and effectively managing franchisees. We’ll share best practices and strategies to navigate the complexities of franchising.  

Whether you're considering franchising your business or looking to optimize your existing franchise operations, this panel will equip you with the knowledge and tools to multiply your growth and achieve franchising success.

07:30 PM - 10:30 PM

3 Hours

Party On at Hakkasan

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Day 2 | Tuesday, September 16

Make the most of a final day packed with dynamic sessions and expert guidance from leaders in the artificial intelligence space. Learn why AI is key to transforming your business and supercharging growth, and how Zenoti innovations can help you do both.

08:30 AM - 09:00 AM

30 minutes

Gratitude Revealed: Discovering Wonder and Awe

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Louie Schwartzberg

Step into a space of awe, reverence, and wonder with visionary filmmaker Louie Schwartzberg as he takes you on a breathtaking visual and emotional journey about the profound power of gratitude. Known for his stunning time-lapse cinematography, Louie invites us to slow down and truly observe the beauty of nature's wisdom surrounding us — from a single drop of dew on a petal to the awe-inspiring rising of the sun.

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Through his storytelling, Louie illustrates how practicing gratitude can transform the ordinary into the extraordinary, inspiring connection and joy in both our personal and professional lives. This keynote session will not only lift your spirits but also challenge your perspective on what it means to "really see" the world around you. Prepare to walk away with a renewed sense of purpose and an invitation to incorporate gratitude into your everyday life.

Through his storytelling, Louie illustrates how practicing gratitude can transform the ordinary into the extraordinary, inspiring connection and joy in both our personal and professional lives. This keynote session will not only lift your spirits but also challenge your perspective on what it means to "really see" the world around you. Prepare to walk away with a renewed sense of purpose and an invitation to incorporate gratitude into your everyday life.

Through his storytelling, Louie illustrates how practicing gratitude can transform the ordinary into the extraordinary, inspiring connection and joy in both our personal and professional lives. This keynote session will not only lift your spirits but also challenge your perspective on what it means to "really see" the world around you. Prepare to walk away with a renewed sense of purpose and an invitation to incorporate gratitude into your everyday life.

09:30 AM - 10:30 AM

1 Hour

Zenoti Goes Beyond: AI Business Boosters

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Neal Singh, President & Chief Operating Officer, Zenoti
Anand Arvind, Chief Product Officer, Zenoti
Wes Haworth, VP Product Management, Zenoti
Dheeraj Koneru, Co-Founder, Zenoti

Discover the future of AI-driven innovation with Zenoti! Join Neal, Anand, Dheeraj and Wes as they unveil groundbreaking advancements designed to elevate your business.

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This power-packed session will spotlight Zenoti’s latest innovations, including AI-driven marketing and lead generation tools to supercharge customer acquisition. Experience next-level customer loyalty with the evolution of Hyperconnect and explore AI-powered interactions like our voice receptionist and intelligent bot demo, designed to improve efficiency and streamline operations. Plus, get an exclusive glimpse into our groundbreaking "AI is the new UI" initiatives, redefining user experience and transforming workflows to deliver measurable results for your business.

Stay ahead of the curve with exclusive insights into what’s next for Zenoti—and don’t miss this chance to harness the power of AI to unlock your business’s full potential.

This power-packed session will spotlight Zenoti’s latest innovations, including AI-driven marketing and lead generation tools to supercharge customer acquisition. Experience next-level customer loyalty with the evolution of Hyperconnect and explore AI-powered interactions like our voice receptionist and intelligent bot demo, designed to improve efficiency and streamline operations. Plus, get an exclusive glimpse into our groundbreaking "AI is the new UI" initiatives, redefining user experience and transforming workflows to deliver measurable results for your business.

Stay ahead of the curve with exclusive insights into what’s next for Zenoti—and don’t miss this chance to harness the power of AI to unlock your business’s full potential.

This power-packed session will spotlight Zenoti’s latest innovations, including AI-driven marketing and lead generation tools to supercharge customer acquisition. Experience next-level customer loyalty with the evolution of Hyperconnect and explore AI-powered interactions like our voice receptionist and intelligent bot demo, designed to improve efficiency and streamline operations. Plus, get an exclusive glimpse into our groundbreaking "AI is the new UI" initiatives, redefining user experience and transforming workflows to deliver measurable results for your business.

Stay ahead of the curve with exclusive insights into what’s next for Zenoti—and don’t miss this chance to harness the power of AI to unlock your business’s full potential.

10:45 AM - 11:45 AM

1 Hour

Achieving GrAItness – How AI Adopters are Crushing Goals

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Join a dynamic panel of trailblazing businesses who have harnessed the power of AI to achieve remarkable success. "Achieving GrAItness" showcases real-world stories of innovation, efficiency, and growth made possible through AI adoption.

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Hear from industry leaders as they share actionable insights into integrating AI technologies to transform operations, enhance customer experiences, and unlock new opportunities. This engaging session is your chance to learn from those who’ve done it and uncover strategies to harness AI's full potential for your brand. Don't miss this opportunity to explore what’s possible as you chart your path toward AI-powered greatness.

Hear from industry leaders as they share actionable insights into integrating AI technologies to transform operations, enhance customer experiences, and unlock new opportunities. This engaging session is your chance to learn from those who’ve done it and uncover strategies to harness AI's full potential for your brand. Don't miss this opportunity to explore what’s possible as you chart your path toward AI-powered greatness.

Hear from industry leaders as they share actionable insights into integrating AI technologies to transform operations, enhance customer experiences, and unlock new opportunities. This engaging session is your chance to learn from those who’ve done it and uncover strategies to harness AI's full potential for your brand. Don't miss this opportunity to explore what’s possible as you chart your path toward AI-powered greatness.

11:45 AM - 12:10 PM

25 Minutes

From Insights to Impact: Navigating Tomorrow’s Trends

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Close Innergize 2025 with a dynamic and inspiring session led by Neal Singh, President and COO of Zenoti. This thought-provoking finale synthesizes the event’s most impactful insights, empowering you to translate them into real-world actions that drive success. 

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Neal will connect the dots between emerging trends and tangible strategies, offering a clear roadmap for navigating the challenges and opportunities of tomorrow’s marketplace. With a focus on innovation, customer engagement, and growth potential, this closing session will motivate you to harness what you’ve learned and lead your business into a brighter future.

Leave fueled with confidence, a renewed vision, and a plan to turn insights into impactful results. This is not just the conclusion of Innergize 2025—it's the beginning of your next transformation.

Neal will connect the dots between emerging trends and tangible strategies, offering a clear roadmap for navigating the challenges and opportunities of tomorrow’s marketplace. With a focus on innovation, customer engagement, and growth potential, this closing session will motivate you to harness what you’ve learned and lead your business into a brighter future.

Leave fueled with confidence, a renewed vision, and a plan to turn insights into impactful results. This is not just the conclusion of Innergize 2025—it's the beginning of your next transformation.

Neal will connect the dots between emerging trends and tangible strategies, offering a clear roadmap for navigating the challenges and opportunities of tomorrow’s marketplace. With a focus on innovation, customer engagement, and growth potential, this closing session will motivate you to harness what you’ve learned and lead your business into a brighter future.

Leave fueled with confidence, a renewed vision, and a plan to turn insights into impactful results. This is not just the conclusion of Innergize 2025—it's the beginning of your next transformation.

Afternoon Breakout Sessions - Day 2

As you did yesterday, choose one option per time slot to further explore these themes:

  1. Accelerate business growth
  2. Engage and inspire staff
  3. Exceed client expectations
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01:30 PM - 02:15 PM

45 Minutes

Room 352

Deepening Customer Connections: Q&A with The Ritz

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John M. Cashion, Senior Practice Director & Head of Global Delivery, The Ritz-Carlton Leadership Center

Head to The Catalyst Lounge to join John Cashion for a Q&A session designed to dive deeper into your questions around creating brand-differentiating service. Make the most of his time with us in this ask-me-anything session – and build stronger connections with your customers.

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01:30 PM - 02:15 PM

45 Minutes

Room 1 - The Pinnacle

Customer Journey Mapping Workshop

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Speaker(s)
Isabel Steward, Douglas J Aveda Institutes & Salons; Jo Kelton, Removery; Ryan Rose, VIO Med Spa

Iconic brands know how to make their customers feel valued. This session is designed to guide you through the process of creating detailed and insightful customer journey maps that highlight every touchpoint and interaction your customers have with your brand.

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Our expert facilitators will lead you through practical exercises to identify customer needs, pain points, and moments of delight. You'll learn how to visualize the customer journey from initial awareness to post-purchase engagement, uncovering opportunities to enhance satisfaction and loyalty.  

Whether you're a marketer, owner, or customer experience professional, this workshop will provide you with the tools and techniques to better understand and improve your customers' journeys.

Our expert facilitators will lead you through practical exercises to identify customer needs, pain points, and moments of delight. You'll learn how to visualize the customer journey from initial awareness to post-purchase engagement, uncovering opportunities to enhance satisfaction and loyalty.  

Whether you're a marketer, owner, or customer experience professional, this workshop will provide you with the tools and techniques to better understand and improve your customers' journeys.

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01:30 PM - 02:15 PM

45 Minutes

Room 3 - Futura

Leading with Excellence: Navigating Salon Management and Succession

Speakers
Speaker(s)
Lucas Council, Van Michael Salons; Jamie DeMarco, Gene Juarez Salons & Spas; Angelo Khoshaba, Regal Grooming Lounge; Don Lovell, The Barbers

Seasoned salon leaders share their insights and experiences on cultivating effective leadership within the beauty industry.

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This discussion is a must-attend for salon owners and managers grappling with leadership development, facing unique leadership challenges, and seeking to establish robust succession planning.  

Our panel of experts will delve into successful coaching methodologies, strategies for overcoming leadership obstacles, and the importance of creating a sustainable succession plan. Discover how to empower your leaders, ensure the growth and longevity of your salon, and create a legacy of strong leadership.

This discussion is a must-attend for salon owners and managers grappling with leadership development, facing unique leadership challenges, and seeking to establish robust succession planning.  

Our panel of experts will delve into successful coaching methodologies, strategies for overcoming leadership obstacles, and the importance of creating a sustainable succession plan. Discover how to empower your leaders, ensure the growth and longevity of your salon, and create a legacy of strong leadership.

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01:30 PM - 02:15 PM

45 Minutes

Room 2 - Innovation Hall

How HyperConnect is Changing Your Relationship with Your Customers

Speakers
Speaker(s)
Macee Storer, Skin Laundry; Ju Tenuta, Regal Grooming; Lance Keeney, Boss Gal Beauty Bar

Join this interactive session to understand how AI-powered HyperConnect transforms the way you engage with your customers.

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Zenoti now incorporates HyperConnect, harnessing the power of AI to completely change the way you interact and engage with your customers. With an AI-powered phone that is deeply integrated into Zenoti, you can answer every customer call immediately and monitor each customer conversation with ease – this session will show you how.

Further, stay on top of your customer satisfaction scores as HyperConnect also sends you an alert anytime a conversation goes less than perfectly, letting you keep a constant eye on the quality of your service. Ultimately, it makes your front desk more efficient, and at a lower cost.

Zenoti now incorporates HyperConnect, harnessing the power of AI to completely change the way you interact and engage with your customers. With an AI-powered phone that is deeply integrated into Zenoti, you can answer every customer call immediately and monitor each customer conversation with ease – this session will show you how.

Further, stay on top of your customer satisfaction scores as HyperConnect also sends you an alert anytime a conversation goes less than perfectly, letting you keep a constant eye on the quality of your service. Ultimately, it makes your front desk more efficient, and at a lower cost.

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02:15 PM - 02:30 PM

15 Minutes

Break

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02:30 PM - 03:15 PM

45 Minutes

Room 1 - The Pinnacle

Delight and Multiply: Using Customer Satisfaction to Grow Your Base

Speakers
Speaker(s)
Dr. Sarah Allen, Skin Clique; Ben Crosbie, The DRIPBaR

Join industry experts who will unravel the secrets to leveraging customer satisfaction as a catalyst for exponential growth.

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In this session, our panelists will share their strategies and success stories on how to exceed customer expectations, foster loyalty, and turn satisfied customers into brand ambassadors. Discover innovative approaches to measuring and improving customer satisfaction, from gathering feedback to implementing actionable insights. Learn how to create memorable experiences that resonate with your audience and inspire them to spread the word about your brand.  

Unlock the power of customer satisfaction to fuel sustainable growth for your business.

In this session, our panelists will share their strategies and success stories on how to exceed customer expectations, foster loyalty, and turn satisfied customers into brand ambassadors. Discover innovative approaches to measuring and improving customer satisfaction, from gathering feedback to implementing actionable insights. Learn how to create memorable experiences that resonate with your audience and inspire them to spread the word about your brand.  

Unlock the power of customer satisfaction to fuel sustainable growth for your business.

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02:30 PM - 03:15 PM

45 Minutes

Room 2 - Innovation Hall

How Zeenie Helps You Get Things Done Faster

Speakers
Speaker(s)
Nicole Acosta, VIO Med Spa; Beth Alden, Foxy Box; Ryan Martin, Hand & Stone Massage and Facial Spa

Zeenie, an AI-powered assistant, is built to help brands harness the full power of Zenoti. With a panel from successful brands, learn what's next for Zeenie, and how it's helping them uncover hidden business insights, create great communication, and even get front desk tasks done faster.

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02:30 PM - 03:15 PM

45 Minutes

Room 3 - Futura

Award-Winner Tell-All: Secrets You Can Use to Drive Success

Speakers
Speaker(s)
Moderators: Lexi Miles, WAXON Laser+ Wax Bar; Amanda Hopper, St. George Med Spa. Award winners: Maxwell Snow, Van Michael Salons; Alisha Shuweb, It's a Secret Med Spa; Billy Craig, Modern Male Barbershop

You’ll see them onstage at Hakkasan Monday night: They’re the winners of our international awards for the top salon, spa, and medical spa talent. During this tell-all, owners and managers can learn what makes top talent tick.

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Get tips on how to motivate the best of the best, including what they’re looking for on the floor, up the ladder, in your culture, and from their leaders.  

Learn how to cultivate a team that consistently delivers five-star service and outstanding results. This discussion will equip you with the tools to build a dedicated and high-performing workforce. Don’t miss this opportunity to learn from the best and elevate your business to new heights through exceptional talent management.

Get tips on how to motivate the best of the best, including what they’re looking for on the floor, up the ladder, in your culture, and from their leaders.  

Learn how to cultivate a team that consistently delivers five-star service and outstanding results. This discussion will equip you with the tools to build a dedicated and high-performing workforce. Don’t miss this opportunity to learn from the best and elevate your business to new heights through exceptional talent management.

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03:15 PM - 03:45 PM

30 Minutes

Break & Refreshments

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03:45 PM - 04:30 PM

45 Minutes

Room 1 - The Pinnacle

Practical AI: Using Tomorrow's Technology, Today

Speakers
Speaker(s)
Namrata Gupta, Face Haus; Ryan Abud, Tricoci Salon & Spa; Adel Farhat, Wesfarmers Health

How are forward-thinking businesses harnessing the power of artificial intelligence to accelerate growth and drive innovation? Our panel consists of industry pioneers and AI experts, who will share real-world examples and practical insights into implementing AI solutions for tangible results.

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03:45 PM - 04:30 PM

45 Minutes

Room 3 - Futura

Innovating Beauty: Creative Trendsetting in Salons

Speakers
Speaker(s)
Rochelle Peetoom, Rob Peetoom; Jereme Bokitch, HedKandi; John Carreiro, Carreiro Salon

Join us for an insightful panel discussion on the latest trends and innovations transforming the salon industry.

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This dynamic session will bring together top industry experts to explore how creative trendsetting is redefining beauty services. Discover the cutting-edge of trends that are shaping the future of salons. Learn how to stay ahead of the curve, attract a diverse clientele, and create a unique brand identity that sets your salon apart. This discussion will provide valuable insights and inspiration to elevate your salon business. Don't miss out on this opportunity to gain a competitive edge in the ever-evolving world of beauty and wellness.

This dynamic session will bring together top industry experts to explore how creative trendsetting is redefining beauty services. Discover the cutting-edge of trends that are shaping the future of salons. Learn how to stay ahead of the curve, attract a diverse clientele, and create a unique brand identity that sets your salon apart. This discussion will provide valuable insights and inspiration to elevate your salon business. Don't miss out on this opportunity to gain a competitive edge in the ever-evolving world of beauty and wellness.

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03:45 PM - 04:30 PM

45 Minutes

Room 2 - Innovation Hall

Marketing Strategies for Effective Businesses

Speakers
Speaker(s)
Jenny Abraham, Face to Face Spa; Kyla Dufresne, Foxy Box

Frustrated with generic marketing that results in low conversion rates and empty chairs? Join industry experts to learn how Zenoti Advanced Marketing has helped many customers achieve a 10X ROI in marketing.

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Discover a powerful combination of AI software and a dedicated managed services team that can save you time and grow your revenue with personalized marketing campaigns.

Whether you want to boost guest retention or upgrade your marketing game, this workshop will show you how personalized campaigns and seamless integration with your appointment book can enhance guest retention and optimize slow days. Learn to target lean periods with AI-powered promotions, select the right audience with data-driven insights, and engage guests with contextual messages. Don’t miss this chance to gain a competitive edge and boost your revenue in today’s dynamic market.

Discover a powerful combination of AI software and a dedicated managed services team that can save you time and grow your revenue with personalized marketing campaigns.

Whether you want to boost guest retention or upgrade your marketing game, this workshop will show you how personalized campaigns and seamless integration with your appointment book can enhance guest retention and optimize slow days. Learn to target lean periods with AI-powered promotions, select the right audience with data-driven insights, and engage guests with contextual messages. Don’t miss this chance to gain a competitive edge and boost your revenue in today’s dynamic market.

Get your Zenoti questions answered at Innergize 2024

Growth Clinic – How to get the most out of Zenoti

Appointment length: 45 minutes

A Growth Clinic appointment is a consulting session with a Zenoti expert who dives deep into platform usage, analyzes specific scenarios, and presents personalized solutions. Zenoti-powered businesses get key insights into using the platform to maximize revenue.

In tailored sessions, Growth Clinic participants learn which Zenoti features to activate and add-ons to implement.

Cost: Free for Innergize attendees
How to book: Grab Your Innergize Tickets and Pre-Book Your Growth Consultation Slot

Welcome to the Zeenius Bar – Your personal Zenoti guide

A hub for Zenoti users, the Zeenius Bar helps them solve problems and unlock new potential.

The Zeenius Bar provides 1-on-1 time with Zenoti experts who stand ready to explain software features, answer questions, assist with minor configurations, and more. Live demonstrations and sneak peeks at the latest updates are available.

Participants get useful information and solutions they can apply right away.

Cost: Free for Innergize attendees
How to book: No appointment needed – walk-ins welcome.

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Beauty and Wellness Summit

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