Welcome to Seattle, and Innergize 2025: Shape The Next.
Get ready to accelerate business growth, engage and inspire your staff, and exceed client expectations with help from beauty and wellness experts at Innergize. Here’s a schedule preview.
Before you dive into the schedule... Check out the Growth Clinic, Tailored Add-on Sessions and Zeenius Bar—your chance to get expert guidance tailored to your business
During this interactive training day, learn the best ways to use Zenoti to maximize revenue and further streamline your operations. Here's your open invitation to be elbow to elbow with Zenoti product leaders and experts who will highlight key software features and timesaving tips.
Learn how Hyperconnect is powering real-time customer engagement and creating stronger, more loyal customer connections. See how AI Receptionist and Reputation Management are redefining client engagement, and get an exclusive look at new Lead Management features designed to accelerate loyalty and growth.
Get an exclusive first look at Zenoti’s reimagined front desk experience built for speed, simplicity, and smarter workflows. From a redesigned appointment book and intuitive booking wizard to an enhanced POS, guest profile, and register management system, every touchpoint has been thoughtfully updated to improve usability and elevate day-to-day operations. See how your front office can work faster, serve better, and deliver a seamless guest experience.
Ready to Run Your Aesthetic Practice Like a True CEO? Stop guessing and start leading with data that actually moves the needle.
This powerhouse guide from Terri Ross Consulting reveals the 10 most critical KPIs every aesthetic or wellness practice must track to increase profitability, streamline operations, and deliver a 5-star patient experience. From patient acquisition cost to provider productivity and revenue per square foot, you’ll learn exactly how top-performing practices measure success—and how to benchmark your performance against industry leaders.
See how we are evolving our Marketing product with AI, advanced vertical-specific capabilities, and a modern, intuitive UI all purpose-built for the beauty and wellness industry. See how these innovations create real business value by improving client engagement and helping your business retain and grow your customer base.
Discover how to leverage Zenoti's robust security features to safeguard your business, protect sensitive information, and ensure peace of mind in an increasingly digital landscape. This session will explore essential features including advanced authentication methods, granular access controls, data protection techniques, and compliance measures.
Explore how Zeenie empowers you to take faster actions, save valuable time, enhance every guest touchpoint, and deliver measurable business results. See why driving Zeenie adoption is the smartest move for operational excellence and client satisfaction.
Online bookings and gift cards are two of the simplest ways to drive growth, especially during high-demand seasons. In this session, discover how a seamless booking experience turns digital visitors into paying guests, and how gift cards bring in new customers while increasing spend. You’ll also get tips on running effective promotions, boosting online conversions, and making every click count.
Discover how our latest advancements in medical record upkeep and charting workflows enable safer, more personalized care. Learn how automation, dashboards, and intuitive reviews simplify compliance. Highlights also include personalized treatment quotes and new body guidelines, photo sequencing on Photo Manager.
Discover how Zenoti helps you retain top talent by empowering employees to earn more, stay connected, and keep their loyal guests coming back. With real-time tips payouts, smart rebooking, and built-in communication tools, Zenoti makes your business a place employees love to work.
Reduce operating expenses by thousands annually with guest-facing credit card surcharging—fully compliant and easy to activate. Early adopters are saving up to 100% on credit card processing fees. Plus, streamline employee management with Zenoti’s all-in-one platform for payroll, tips, benefits, and tax compliance. Enjoy unlimited payroll runs, next-day deposits, and seamless filings across all 50 states—saving time, cutting costs, and empowering your team.
This session explores key strategies to drive sustainable growth in beauty and wellness businesses. We'll cover how digital presence, guest delight, and personalized engagement can attract and retain customers. Learn how to convert interest into income through seamless booking, smart upselling, and proactive re-engagement.
Join Anne Marie Goodhart of Cosmetic Physician Partners, and Jared Collins of OVME as they share their expertise on leveraging technology to drive operational efficiency and elevate the client experience in the rapidly evolving medical aesthetics industry. This dynamic panel will explore best practices for overcoming technical challenges, streamlining process, and integrating innovative tools like Zenoti's ezConnect, ePrescribe, and automated workflows. Gain insights into managing complex service catalogs, scaling membership programs, enhancing patient communication, and navigating industry trends like telehealth and multi-state compliance. Whether you're looking to optimize your practice or stay ahead of the curve, this session is packed with actionable strategies to help your business scale with ease.
This session focuses on how an integrated communication suite SMS, voice lines, email, and messaging that can elevate customer engagement. Learn how to connect with clients at the right time through their preferred channels. Discover strategies to reduce no-shows, boost rebookings, and drive loyalty.
Discover how leading wellness businesses are using membership models to drive repeat visits, reduce churn, and create predictable revenue. This session breaks down proven strategies across spas, salons, and medspas — and shows how memberships can significantly boost your business’s long-term value.
Kick off your Seattle evening with a casual yet vibrant networking reception at Innergize 2025! From 5-6:30 pm on Sunday, grab a glass of wine or beer, savor delicious snacks, and mingle with fellow attendees in a relaxed atmosphere. Join your peers for dedicated welcome parties tailored to your vertical:
Hosted at the Hyatt, these gatherings set the perfect stage to connect, celebrate, and gear up for the days ahead.
Hear from leaders of top-performing salons, spas, and medspas, as well as beauty and wellness experts and innovators. Session takeaways and networking time will help you co-create the future of the industry – and that of your business.
Join Sudheer Koneru, CEO of Zenoti, as he kicks off Innergize 2025 with a forward-thinking keynote filled with inspiration and innovation. Discover cutting-edge benchmarks, emerging trends, and breakthrough opportunities shaping the wellness and beauty sector.
With fresh insights and success stories, Sudheer will reveal how top brands use data-driven strategies to create unforgettable experiences and achieve exceptional growth. This opening session will set the tone for two days of transformation, connection, and actionable ideas to fuel your success in 2025 and beyond.
Discover the secrets to scaling success in an ever-changing marketplace with David Mortensen, CEO of Self Esteem Brands, the powerhouse behind Anytime Fitness and Waxing the City. In this dynamic keynote, Anytime Growth, All the Time, David will share the innovative strategies, tested principles, and bold decisions that have fueled explosive growth for these leading franchises.
From rethinking convenience in the fitness industry to revolutionizing self-care services, David will reveal how these brands have harnessed adaptability, consumer insights, and franchisee empowerment to stay ahead of the curve. Attendees will gain actionable advice on building scalable systems, fostering a culture of innovation, and navigating new consumer behaviors to drive success in their own ventures.
Whether you're an entrepreneur, franchise owner, or business leader, this keynote is your blueprint for transforming challenges into growth opportunities. Join David Mortensen to learn how to achieve extraordinary results—anytime, all the time.
Based on the phenomenal success of his international best-selling book, The Fred Factor, Mark has become the leading expert on how to turn ordinary into extraordinary.
In a world where customer service can often feel mundane and lackluster, it’s time to revolutionize the way we engage with customers, colleagues, and vendors. In this dynamic keynote, Mark equips businesses with the tools and strategies to elevate their customer service experience from ordinary to extraordinary.
Learn how to empower your teams to deliver exceptional service, shifting their mindsets and personalizing with impact.
What’s the secret to building a brand customers can’t stop raving about? Discover how leading salons, spas, medical spas, and fitness brands are making it happen at The Love Connection.
Join a panel of innovative industry owners and trailblazers as they share firsthand how fostering authentic customer relationships is driving revenue and fueling rapid growth. From creating memorable experiences to building customer loyalty that goes beyond transactions, you’ll walk away with actionable insights to ignite passion for your brand and take your business to the next level.
Get ready for the ultimate test of vision and strategy at Innergize 2025. "Deep End" finalists will pitch their bold, growth-focused proposals to a distinguished panel of industry-leading judges.
This high-stakes competition showcases groundbreaking concepts, revolutionary products, disruptive services, or a cutting-edge growth strategy for scaling businesses - with contestants vying for a $50,000 investment and exclusive 1:1 coaching with leading growth strategists. Watch as rising stars make their case and compete for the opportunity to take their business to the next level. Who will rise to the challenge, and who will make the biggest splash? Don’t miss this thrilling session!
Discover how salon brands can not only survive but thrive in a budget-focused economy. This dynamic panel will uncover proven strategies to retain loyal customers and drive growth despite economic challenges, offering actionable insights for salons, spas, medspas, and fitness businesses. Join us to gain expert advice, network with industry leaders, and position your business for long-term success in these rapidly changing times.
Join us to see how Zenoti helps reduce operational costs and boost efficiency through integrated solutions. Learn how our surcharging capabilities cut credit card fees, with upcoming features like automated state-specific compliance, controls for recurring payments, and tax reporting. Discover how unified payroll simplifies processing across all 50 states and multi-center operations, with HR modules coming soon. Plus, see how same-day tip payouts drive employee satisfaction—while future rewards on card spend take it even further.
Ready to simplify your path to top-line, team-driven revenue growth? In this dynamic and interactive session, you'll learn Qnity’s simple, visual, and actionable Growth System. Discover the two KPIs that matter most and how to move them using core GROWTH drivers. This system isn’t just theory, it’s the same one used by the #1 Zenoti service provider out of over 320,000 worldwide.
Designed for salon, spa, and medspa professionals, this engaging workshop will give you the clarity, tools, and inspiration to create real, lasting impact with your team.
Dive into the secret sauce behind creating brands that customers cherish and can’t stop talking about. This panel will explore innovative strategies to drive growth, boost referrals, retain loyal customers, and inspire rich engagement. Learn how stellar reviews and emotional connections translate into lasting brand loyalty and increased revenue. Don’t just attract customers; make them love your brand for life.
What does it take to unlock the next level of growth for your business? In this session, we’ll unpack the most effective strategies used by high-performing salons, spas, and medspas to scale sustainably — drawn from real-world success stories. From maximizing client lifetime value and boosting referrals to optimizing your service mix and using data to drive smarter decisions, this session will break it down into actionable plays. We’ll also show how Zenoti helps you execute these strategies seamlessly with AI-powered tools, automation, and built-in growth levers across your day-to-day operations.
Every day, you hear about new tools, AI apps, strategies, and trends. It can sometimes feel overwhelming to keep up and figure out where to invest your time and money. In this session, we’ll break down what’s working for salons and spas—and share case studies with real results. You’ll leave this session with an easy-to-follow, actionable to-do list based on what works in our industry, backed by the experiences of hundreds of salons and spas.
We’ll cover everything from local search techniques that can land you in the coveted Google 3-Pack (and cost little or nothing) to micro-targeted mobile ads that deliver results by attracting new guests. You’ll also explore new strategies in social advertising with measurable goals (not just clicks), learn how to leverage AI to improve your marketing while identifying which AI tools are just hype, and dive into case studies showcasing Zenoti’s built-in marketing tools powered by AI — plus more!
Join industry icon Van Council as he dives into the art of exceptional service. This dynamic discussion explores what it takes to create unforgettable customer experiences, ensuring clients return time and time again. From mastering personalized touches to building a culture of excellence within your team, this session is packed with actionable insights and proven strategies that can elevate your business to new heights.
This session will challenge you to think differently about standing out in a crowded marketplace. Just like a purple cow would capture attention in a field of ordinary cows, delivering remarkable service and creating unforgettable experiences can set your business apart. Learn how to identify what makes your brand unique and leverage it to delight your clients and build lasting loyalty.
Whether you’re a business owner or team leader, this is your opportunity to learn from one of the most respected voices in the industry. Prepare to be inspired, motivated, and equipped with tools to redefine your approach to service.
Today’s guests expect speed, convenience, and control, and self-service is the key to delivering it. This session explores how you can unlock revenue growth by meeting guests where they are: through Kiosks, the Webstore, the Mobile App, and AI-powered Bots. Learn how each of these channels reduces front-desk burden, increases booking frequency, and creates seamless experiences that drive repeat visits and higher spend. Also, get a preview of what’s next in our self-service innovation pipeline.
Your space is more than just a place where customers visit; it’s a reflection of your brand, your values, and your commitment to creating exceptional experiences. Whether you run a trendy salon, a calming spa, a cutting-edge medspa, or a dynamic fitness studio, intentional space design can revolutionize the way your clients experience your business and drive significant growth.
Learn how curated design choices can elevate your space from functional to unforgettable. Understand the importance of planning and aligning every design detail with your brand experience. Discover how lighting, sound, scents, textures, and even taste can play pivotal roles in building customer loyalty and making your business a standout destination. See how thoughtful environment planning has a direct impact on client retention, brand perception, upsell opportunities, and word-of-mouth marketing that sets your business apart.
What if we told you that your data holds the key to redefining service excellence? Join our expert panel as we explore how businesses can leverage AI to interpret complex data and turn insights into impactful action. Discover how to unlock hidden opportunities, empower your teams, and foster a service-driven culture that stands out in a competitive landscape.
Packed with actionable takeaways, this discussion will show you how to work smarter, not harder, by letting AI handle the heavy lifting, so you can confidently make data-backed decisions that elevate both customer satisfaction and organizational performance.
Discover how our new integrations with Aveda ecosystem help Aveda salons grow and further elevate their signature guest experiences. From seamless Aveda Plus rewards enrolment to integrate booking, inventory, and performance insights, this session reveals how top Aveda salons are driving guest loyalty, boosting retail sales, and elevating team performance through Zenoti.
Whether you're building a single powerhouse location, a regional brand, or dreaming of national expansion; this experienced panel of franchise leaders will reveal the systems, strategies, and mindset it takes to grow—franchise or not. Learn how the best in the business streamline operations, build winning teams, and create scalable guest experiences. Plus, we’ll explore how and when to take the leap into franchising if you're curious about that path. If you're serious about shaping your next stage of growth, don’t miss this session.
Join us for an unforgettable networking evening at Chihuly Garden and Glass, an iconic Seattle venue showcasing the breathtaking work of artist Dale Chihuly. Mingle with industry leaders, enjoy curated cocktails, and connect under a canopy of glass and light.
Highlights include:
Make the most of a final day packed with dynamic sessions and expert guidance from leaders in the artificial intelligence space. Learn why AI is key to transforming your business and supercharging growth, and how Zenoti innovations can help you do both.
Step into a space of awe, reverence, and wonder with visionary filmmaker Louie Schwartzberg as he takes you on a breathtaking visual and emotional journey about the profound power of gratitude. Known for his stunning time-lapse cinematography, Louie invites us to slow down and truly observe the beauty of nature's wisdom surrounding us — from a single drop of dew on a petal to the awe-inspiring rising of the sun.
Step into the future of beauty and wellness engagement with Twilio as your guide. In a rapidly changing world, the salons, spas, medspas and fitness studios that thrive are those who turn every client touchpoint into an experience—and every experience into revenue. Discover how forward-thinking businesses are transforming everyday communications into powerful growth engines, standing out from the competition with branded calling, omnichannel messaging, and advanced SMS/RCS campaigns that make it easier than ever for clients to book—and keep—appointments.
But why stop at the surface? Dive into the next generation of engagement with AI-powered virtual receptionists that never clock out, replacing outdated IVR systems with seamless, human-like conversations at any hour. Imagine a front desk that never sleeps, staff freed from routine follow-ups, and customer journeys that feel effortless—because your technology is working smarter, not just harder.
Let us show you how to turn operational efficiency into your competitive advantage, leveraging digital tools that save time and money while creating memorable experiences your clients can’t get anywhere else. Walk away with actionable strategies to delight clients, optimize your business, and ensure every interaction drives real results. The future of customer connection is already here—are you ready to answer the call?
Discover the future of AI-driven innovation with Zenoti! Join Neal, Anand, and Dheeraj as they unveil groundbreaking advancements designed to elevate your business.
This power-packed session will spotlight Zenoti’s latest innovations, including AI-driven marketing and lead generation tools to supercharge customer acquisition. Experience next-level customer loyalty with the evolution of Hyperconnect and explore AI-powered interactions like our voice receptionist and intelligent bot demo, designed to improve efficiency and streamline operations. Plus, get an exclusive glimpse into our groundbreaking "AI is the new UI" initiatives, redefining user experience and transforming workflows to deliver measurable results for your business.
Stay ahead of the curve with exclusive insights into what’s next for Zenoti—and don’t miss this chance to harness the power of AI to unlock your business’s full potential.
Join a dynamic panel of trailblazing businesses who have harnessed the power of AI to achieve remarkable success. "Achieving GrAItness" showcases real-world stories of innovation, efficiency, and growth made possible through AI adoption.
Hear from industry leaders as they share actionable insights into integrating AI technologies to transform operations, enhance customer experiences, and unlock new opportunities. This engaging session is your chance to learn from those who’ve done it and uncover strategies to harness AI's full potential for your brand. Don't miss this opportunity to explore what’s possible as you chart your path toward AI-powered greatness.
Explore the transformative power of Zenoti and Amazon Alexa in creating intelligent, voice-first experiences that drive bookings, boost in-store traffic, and redefine how businesses connect with their guests.
Dive into the future of customer engagement with Zenoti and Amazon Alexa - and how you can leverage the future tech. Learn how voice-driven, conversational AI is reshaping the way businesses attract and retain guests—offering seamless, multi-tasking capabilities across devices, personalized interactions, and effortless booking experiences. Discover the innovations that are changing the game, making customer engagement and bookings smarter, faster, and more human.
Ever wondered what makes fitness memberships so successful? Join us as we unlock lessons from the fitness industry, where memberships have been mastered for decades. Discover proven strategies and best practices that salons, spas, and medical spas can adapt to drive loyalty and recurring revenue. Learn how to innovate, enhance customer engagement, and grow your business by adopting time-tested principles from the fitness world.
Zenoti's AI Receptionist turns missed calls into booked appointments with intelligent, 24/7 call handling. Experience how conversational AI manages bookings, answers FAQs, and frees up your front desk staff — all while delivering a seamless, branded client experience.
In an ever-evolving retail landscape dominated by e-commerce giants like Amazon and specialty retailers, how can brick-and-mortar businesses not only survive but thrive? This dynamic 45-minute panel explores innovative strategies to help salon owners and managers compete in an increasingly digital marketplace while driving transactions and building customer loyalty. With insights tailored for beauty and wellness business owners, this session provides actionable takeaways to future-proof your business. Join industry leaders from Aveda, Salon Centric, and Ultraceuticals, as they share their expertise on navigating the challenges and opportunities of modern retail.
What if you could boost revenue without adding a single square foot to your business? Join our expert panel as we explore how salons, spas, medspas, and fitness businesses are redefining growth within the same four walls. Discover actionable strategies that maintain exceptional guest experiences while driving profitability. Whether it’s through smarter scheduling, innovative services, or optimized operations, this session will leave you inspired to unlock the full potential of your current space.
See how Zenoti is evolving marketing and lead management with AI, intelligent automation, and vertical-specific tools designed for beauty and wellness. From capturing and nurturing leads to running personalized campaigns, learn how our platform turns interest into bookings. Discover a seamless, end-to-end journey that helps you engage clients, grow revenue, and never miss an opportunity.
What's the difference between "good" and "great"? Empower Your Front Desk Team: Arm your front desk with the essential skills to seamlessly convert callers into engaged, paying clients, driving more appointments and revenue. The aesthetics client is smart, savvy, educated, and has a lot of choices when choosing one practice over another. To make sure they choose yours, Terri developed a comprehensive, strategic sales training program combining her wealth of experience managing and training peak performance front desk and sales teams with her real-world, proven, strategic model (that has grown plastic surgery and medspas up to 2800 percent)!
A Growth Clinic appointment is a consulting session with a Zenoti expert who dives deep into platform usage, analyzes specific scenarios, and presents personalized solutions. Zenoti-powered businesses get key insights into using the platform to maximize revenue.
In tailored sessions, Growth Clinic participants learn which Zenoti features to activate and add-ons to implement.
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Short, focused sessions designed to help you discover and adopt Zenoti’s latest tools — from HyperConnect and Advanced Marketing to Zeenie, Photo Manager, ePrescription, and more.
In these tailored sessions, Zenoti experts help identify the right features for your business goals, walk you through implementation steps, and show you how to measure results for maximum impact.
Add-ons include: HyperConnect + AI Receptionist, Zeenie, Advanced Marketing, Photo Manager, ePrescription, Virtual Appointments by Zoom, EzConnect (SMS, MMS, WhatsApp & Meta), Financial Integrations (QuickBooks, NetSuite, Xero, Sage), and Advanced Reporting & Business Intelligence.
A hub for Zenoti users, the Zeenius Bar helps them solve problems and unlock new potential.
The Zeenius Bar provides 1-on-1 time with Zenoti experts who stand ready to explain software features, answer questions, assist with minor configurations, and more. Live demonstrations and sneak peeks at the latest updates are available.
Participants get useful information and solutions they can apply right away.
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