Calling himself an accidental entrepreneur, Vikram Bhatt likes to keep it underplayed and simple. The startup he founded with two friends in 1997 continues to be a learning journey and daily treadmill for him.

With 90 company-owned-and-operated outlets and 2,000 team members serving 1.2 million customers per year, Enrich Salon is one of India's most-admired brands, notably generating a third of its revenue from retail sales.